The ALLY Academy Series

Conflict Resolution in the
Workplace

Course Overview: Learn essential skills and strategies to effectively manage and resolve direct conflicts in a professional setting. Through interactive discussions and practical exercises, participants will learn how to address disagreements constructively, improve communication, and foster a collaborative work environment.

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What's included?

  • Common causes of workplace conflict (internal and external).
  • Identify types of conflict, their triggers, and their underlying issues.
  • Conflict specific communication techniques.
  • Resolution strategies – address general and specific to the organization mission.
  • Practical tools and models.

Who will benefit

Managers, Supervisors, Team Leaders and Project Managers 

Reason: They often deal with conflicts directly and need to manage both internal and external conflicts within their teams. The course can help them understand conflict triggers and resolution strategies, improving their ability to maintain a productive work.

Discuss with others

Role-playing and scenario analysis.

Participate in our online private community, share thoughts and ideas, increase connection, and get help.

Class Outline

Introduction to Workplace Conflict (20 minutes)
• Definition and Importance: Understanding conflict and why effective resolution is crucial.
• Common Causes: Exploring internal (e.g., personality clashes, workload distribution) and external (e.g., organizational changes, external pressures) sources of conflict.
• Discussion: Participants share examples of conflicts they have encountered in their workplaces.
. Types of Conflict and Their Triggers (30 minutes)
• Identifying Conflict Types: Task-related, interpersonal, process-related, etc.
• Understanding Triggers: Exploring what sparks conflicts, such as miscommunication, power dynamics, and unmet expectations.
• Interactive Activity: Group exercise to classify conflicts and identify underlying issues.
Conflict-Specific Communication Techniques (30 minutes)
• Active Listening: Techniques for truly hearing the other party.
• Nonviolent Communication: Expressing needs and feelings without blame or judgment.
• Assertiveness vs. Aggressiveness: How to communicate firmly without escalating conflict.
• Interactive Exercise: Practice using these techniques in paired or small group discussions.
Conflict Resolution Strategies (20 minutes)
• General Strategies: Mediation, negotiation, and compromise.
• Mission-Specific Approaches: Tailoring resolution strategies to align with the organization's goals and values.
• Case Study Analysis: Review and discuss a conflict scenario specific to the organization’s context.
Practical Tools and Models (20 minutes)
• Conflict Resolution Models: The Thomas-Kilmann Conflict Mode Instrument (TKI), Interest-Based Relational (IBR) Approach, etc.
• Tools for Conflict Management: Conflict mapping, conflict resolution worksheets, etc.
• Workshop: Participants use tools to analyze and resolve a sample conflict.




Role-Playing and Scenario Analysis (20 minutes)
• Role-Playing Exercise: Simulate real-world conflicts in the workplace, with participants playing different roles.
• Scenario Analysis: Break down the role-play scenarios, discussing what worked, what didn’t, and why.
• Debrief and Discussion: Share insights and lessons learned from the role-playing exercises.
Developing a Conflict-Resilient Team (20 minutes)
• Fostering a Collaborative Environment: Techniques to encourage open communication and prevent conflicts.
• Building Trust and Psychological Safety: Essential elements for a conflict-resilient team.
• Proactive Strategies: Regular check-ins, feedback loops, and team-building exercises.
• Interactive Discussion: Brainstorm ways to implement these strategies in participants’ teams.
Conclusion and Key Takeaways (10 minutes)
• Summary of Key Points: Recap the essential skills and strategies covered in the course.
• Final Thoughts: Encouragement to apply these concepts to create a more collaborative and harmonious workplace.
• Feedback Collection: Quick survey or discussion on what participants found most valuable.

Materials Needed:
• Case studies or examples for discussion.
• Role-playing scripts or scenarios.
• Tools for interactive activities (flip charts, markers, sticky notes, etc.).
• Handouts summarizing key concepts and techniques.

Homework/Follow-Up:
• Encourage participants to reflect on conflicts in their workplaces and consider how they might apply the strategies learned.
• Optional: Assign a short reflection paper on a recent conflict and how they could have resolved it more effectively using the course content.

KEY DATES AND INFORMATION

Cost and Availability

  • Cost $350/per person with a 10-person minimum/20-person maximum per class.
  • Classes run 2 – 3 hours depending on content volume with 5-minute breaks every 40 minutes. 
  • Provide pre-reads and follow-up materials focused on use of the techniques taught in the class.
  • If desired, an optional fee will be included to have multiple proctors to run breakout rooms to facilitate deeper dives into the content.

Schedule

For Group Workshops and Coaching please reach out to the ALLY Support Team here. 

2025 Workshop Schedule * Dates subject to change

  • Feb 12, 2025 – 12:00 – 3:00 PM 
  • May 7, 2025 – 12:00 – 3:00 PM 
  • Sept 9, 2025 – 12:00 – 3:00 PM
  • Nov 11, 2025 – 12:00 – 3:00 PM

Enrollment Deadline

      Workshop Date                   Enroll By Date
         Feb 12, 2025                         Jan 16, 2025
         May 7, 2025                          Apr 10, 2025
         Sept 9, 2025                          Aug 7, 2025
         Nov 11, 2025                         Oct 9, 2025  

Pre work and assessments will be unlocked as soon as you are enrolled but you must have an ALLY ENERGY PROFILE validated to enroll.
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Lisa Jaster

Army Lieutenant Colonel Lisa Jaster is a soldier, an engineer, a wife and mother, and a trailblazer. Lisa is a Managing Consultant with ALLY Energy; she advises corporations on how to recruit, train, and retain talent within their teams.
Lisa graduated from the United States Military Academy at West Point Academy with a BS in Civil Engineering and was commissioned as an active-duty engineering officer. In 2002, Lisa deployed in support of Operation Enduring Freedom and then again in 2003 for Operation Iraqi Freedom. While on active duty, Lisa completed her master’s in civil engineering at Missouri University of Science and Technology in 2004.
After being stationed for two years in South Korea, she left the Active Army to work for Royal Dutch Shell for 12 years rejoining the Army as a reservist in 2012. From April to October 2015, Lisa took a six-month leave of absence and attended Army Ranger School, being one of three females that graduated from the first integrated Ranger School course.
In 2019, Lisa left Royal Dutch Shell to become the Director of Civil Engineering at M&S Engineering in Spring Branch, Texas. In August of 2022, Lisa chose to leave corporate America to follow her life’s ambition. She now works as an Executive Coach, Leadership Development Expert, and Keynote Speaker. In 2023, Lisa published her first manuscript. “Delete the Adjective: A Soldier’s Adventures in Ranger School,” which hit Amazon’s Best Seller’s List in two categories. She continues to serve in the US Army Reserve with over 17 years of military service. Lisa prides herself in working with clients to improve their effectiveness both in and outside of the office environment.

Patrick Jones - Course author